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Free Shipping

BuildMySuit provides FREE shipping on all items within Hong Kong. International orders have a small shipping fee associated with them.

No matter where you are in Hong Kong, we will manufacture and ship your standard size garment to you within 10 working days of ordering, free of charge. Made To Measure size garments will be shipped within 14 working days. Ready to wear garments and accessories will be shipped within 3 working days.
Please allow 2-3 days for delivery in Hong Kong and upto a week for International shipments.

Transit Insurance

Your garment is fully insured till it reaches your doorstep, ensuring that your order is 100% safe.

30 Day Return Policy

At BuildMySuit, we want you to love our products as much as we do. We are so confident about our garments, that we offer a full 30-day No Questions Asked Return Policy from shipping date, which gives you ample time to ensure you are 100% satisfied. If you need to return it for any reason, we will happily provide you with a full refund or remake your order from scratch. No Questions Asked!

BuildMySuit can only accept products that are in a good and original condition. Our 30 Day return policy is only for online customers within Hong Kong and does not apply to offline customers or International orders. International order may take up to 60 days.

Free Return Shipping

BuildMySuit offers a complimentary pick up of your return or exchange, right from your doorstep. Yes, a no charge FREE return within the 30 Day Return Policy!

This policy does not apply for International orders or Offline orders.

100% Refund Policy

When we say you get your money back, we mean it! If you wish to return a purchase, you get a 100% full refund with free return shipping– we do not withhold shipping or other charges.

This policy does not apply for International orders or Offline orders.

Cancellation Policy

You can cancel your order within 24 hours of placing the order. Your entire order amount will be refunded. Please call our Customer Care for a Cancellation. Unfortunately, an order cannot be cancelled once the item has been delivered to you.

How Do I Return A BuildMySuit Garment Within 30 Days?

You can return a BuildMySuit garment by following these simple steps:

This policy does not apply for International Orders.

Free Alterations

When your garment arrives it should be perfect. However in the unlikely event that you require minor alterations, BuildMySuit provides you with several options within 30 days of you receiving the garment.

Alterations will be done only on Made to Measure size garments and the new custom Measurement Profile will be updated in your account.

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